EZ-Protect

EZ Protect offers cellular maintenance and replacement directly to you the consumer or end user. When you purchase or own a cellular device, you are eligible to purchase our maintenance plan for that device. If you choose to purchase the plan, simply fill out the simple form on the sign up now link and you'll be on your way to protecting your investment. Please remember, that a claim cannot be submitted until 31 days after activation of your cellular device protection. You have the option to be billed quarterly or annually.

*Note: Only Florida residents are currently eligible for any coverage provided by EZ-Protect. For other states, please check back later.

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EZ Protect's cellular maintenance service costs just $3.99 per month, including taxes; on our quarterly billing cycle, this totals $11.97, including taxes.

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Fees are as follows: A $49.50 fee plus shipping and handling charges applies to all claims for all non-data phones. Data phones and unlocked non-carrier phones carry a fee of $99.00 plus shipping and handling. Two claims are allowed per year, for second claim during a one year period, your deductible will change to a higher deductible depending on the mobile device. If you have any questions regarding a second claim, please contact our customer care hotline. Please visit our website for more information or call our toll free customer hotline Mondays thru Fridays 9AM to 7PM EST at 1-(877)-698-2725.

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No. All claims must be processed through ez-protect.com, or via our toll-free customer service hotline, 1-(877)-698-2725

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Yes. EZ Protect allows up to two claims on each item per year.

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EZ Protect offers full customer support via email, or through our toll-free customer service hotline, 1-(877)-698-2725.

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To submit a claim to be honored, you must have the following:

• As a part of our guidelines, EZ Protect will only honor claims on devices that were in usage with the original information present on the plan created at the time of claim including mobile number, IMEI, and SIM ID. No exceptions will be made and no claim will be honored for devices used with other mobile numbers, IMEI's or SIM cards used other than the ones reflected on the plan at the time of plan activation unless EZ Protect is notified of a change in device info in which the 31 day policy will go into effect. We also reserve the right to reject any claims on devices used outside of the United States of America.
• Your account must be current and up to date on recurring quarterly payments; claims will not be honored on plans that are not in good standings. It is the responsibility of the plan holder to update credit cards that have been declined for lack of funds or expired expiration dates.
• We reserve the right to inspect devices for liquid damage prior to sending out a replacement.
• Shipping charges will apply to all claims shipped out and return labels issued.
• Any fraudulent claims submitted, will be reported to the appropriate authorities for handling and will void this plan.
• EZ Protect may fulfill claims with new or refurbished equipment. Refurbished equipment may have minor cosmetic imperfections.
• We will make every effort to replace the damaged equipment with exactly the same model as the damaged device; however, some equipment may no longer be available or discontinued in which case, equipment of like kind quality and features will be provided. As a part of our plan, you are eligible for the upgrade option.
• Damaged or recovered equipment must be returned to EZ-Protect, as it is property of EZ Protect.
• This plan allows up to two claims within a 12 month period, beginning with the date of the creation of the plan.
• The plan takes effect 31 days post creation of the plan and device. A billable phone call must be made from the maintained equipment for this 31 day period to begin. If you changed or upgraded your device at any point in time, your plan will begin 31 post activation of this new device. Once again, a billable phone call must be made from the new device for the 31 day period to begin.

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Please be aware that an authorization will be placed against the funds in your account for the amount of the quarterly cost of the plan ($11.97). However, each bank determines when this authorization will be released from your card, ranging from within 24 hours to 7 days later. Please check with your financial institution regarding their hold policies.

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EZ-Protect's goal is to provide subscribers with a replacement phone that is the same make and model as the phone they claim. To achieve this goal, many times EZ-Protect uses high quality replacement phones. Customers select their phone model based on how they intend to use the phone. In addition, customers have spent additional money choosing accessories for their phones. Replacing with the same make and model ensures that the customer has the features they chose and the ability to continue utilizing their accessories. On occasion, when a replacement is not available, EZ-Protect recommends a phone that is of equal quality and value to the customers original phone.

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